Shipping & Returns

Shipping

All orders are processed within 2-4 business days, (unless stated otherwise in the listing) and through the french post office for both domestic and international shipments.

Since January 2022, all fiber art pieces prices include shipping cost with tracking + insurance to secure your parcel as much as possible.

An email with tracking informations will be sent to you once your package has been shipped. This number can be entered into your local post office website once it has been cleared from customs and has arrived in your country. Feel free to message me with any question or issue with the tracking informations though.

International

For international orders, please be mindful of your own country's customs regulations, as i cannot and will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package. Also please be patient and understanding as international packages may take several weeks to arrive. Again, this is totally beyond my control.

Lost or damaged packages

In the case of a lost package, please reach out to me via email so we can do the appropriate researchs and/or insurance claims. I am not responsible for lost or damaged packages after they have been shipped but will always try my very best to figure out a solution with you and the shipping services concerned.

Returned packages

If a package is returned to me because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.

Returns

Please don’t hesitate to contact me directly with questions or concerns. I will always try to find a solution to the situation any way I can but due to the one of a kind nature of this work, I cannot accept returns or make exchanges. Please make sure to read product descriptions, dimensions, and shipping policies carefully before completing your purchase.